JE PAYMENT & TRIP POLICIES

REGISTRATION

Applications and Payments may be submitted in three ways:

INTERNET - Submit your application at Online Traveler Application Pay your deposit on the Payments page.

MAIL - Mail your completed application along with your deposit to:

• Joshua Expeditions
• 6841 Virginia Pkwy Ste 103 - #452
• McKinney, TX 75071
• Make check or money order payable to Joshua Expeditions.

FAX (applications only) - Fax your completed application to our office: 972-542-3025
Please Note: If you fax your application, you will need to pay your deposit online or mail your deposit to the above address.

BILLING TYPE

Joshua Expeditions offers two billing options. Your group leader will select a billing type for your group. Your billing type will be communicated to you by your group leader.

Individual Billing: The payment schedule will be emailed to the email address provided on the Traveler Application. Please be sure to include a valid parent email address to ensure you receive important communication from us. Payment reminder emails will be sent approximately two weeks prior to the payment due date. Additional payment reminders may come from the group leader or from Joshua Expeditions if the payments are past due. Please see the section below titled "Payments" for more information.

Organization Billing: The payment schedule will be provided to you by your group leader. All communication regarding payments will go directly to the group leader. All payments must be made directly to your organization, and your organization will forward payment to Joshua Expeditions.

DEPOSITS

The non-refundable deposit and non-refundable travel insurance premium (if applicable) are due by the date listed in your group’s payment schedule. Trip price and dates are not confirmed until we receive your deposits and applications. They are subject to change due to airline availability, unforeseen tax or fuel surcharge increases, as well as changes in group size and group-elected itinerary changes. Deposits received more than 30 days after your deposit due date will automatically incur a $50 Late Registration Fee as well as any additional charges, such as additional airfare, activity costs, etc.

APPLICATIONS

Deposits must be accompanied by a completed application form. Your application is not considered complete until we receive both the application and the deposit. Incomplete applications will be subject to the late registration fee 30 days after the deposit due date. All travelers, including adults and chaperones, are required to submit an application in order to be added to the trip. For airline purposes, please be sure to use your full legal name, as it appears on your passport, driver's license or school ID.

PAYMENTS AND FEES

 Individual Billing: Payments must be received on or before the payment due date, or they will be subject to the late payment fee outlined below. We accept checks, money orders and credit cards for payment.

• 
  Pay by Check or Money Order: Be sure to include a note stating the Expedition Number and the school name, destination and traveler's name with each payment. Mail your payment with your note to our corporate office: Joshua Expeditions, 6841 Virginia Pkwy, Ste 103 - #452, McKinney TX 75071.
• Pay by Credit Card: Go to www.travelje.org and click on the Pay Online button and follow the instructions. We accept VISA™, MasterCard™, American Express™ and Discover™. If you encounter difficulties submitting your payment online, please call our office at 1-888-341-7888 and we can assist you with your payment.
• Organization Billing: Payments MUST be turned in to your group leader on or before the payment due date. Please check with your group leader for payment types accepted.
• Late payment fees: There will be a late fee of $50 automatically added to each late payment ($20 for trips priced less than $500). To allow us to provide quality service, this will be strictly enforced. Late fees will be applied to payments that are not received by the scheduled payment due dates. Joshua Expeditions will not be responsible for lost payments. All fees will be the financial responsibility of the traveler.
• NSF/Returned check fees: There will be a returned check fee of $35.00 fee for each returned check and late fees will apply to payments that are late due to returned checks. Late Registration fees: There will be a late registration fee of $50.00 for all travelers that submit their application and deposit more than 30 days after the deposit due date. The late registration fee is in addition to any airline fees, additional airfare or activity costs.

PLEASE NOTE: Final payments are due in full 60 days prior to departure. If final payment is not received by the final payment due date, we reserve the right to cancel any traveler from the trip. If a traveler is canceled due to non-payment, the standard cancellation policy will apply.

PAYMENT SCHEDULE GUIDELINES FOR EXPEDITIONS

** Please note: these are only guidelines. Refer to the payment schedule provided by your group leader for exact dates and amounts.

Deposit + TCTI premium (if applicable) is due 2 weeks after the Expedition Form is received. Remaining trip price will be divided into four equal payments (25% of the balance due) with the final payment due 60 days prior to departure. We also offer automatic, recurring payments. Travelers will be given the opportunity to sign up for automatic payments when they submit their traveler application.

REFUNDS

Refunds will only be issued upon written request. Refunds will be issued by Joshua Expeditions after all accounts for all travelers are paid in full. Please allow two to three weeks after all accounts have been paid in full for refunds to be issued to the organization. All overpayments due to organization sponsored fundraising will be refunded directly to the organization.

Individual Billing: Refund requests can be emailed to billing@travelje.org or faxed to 972.542.3025.

Organization billing: Please contact your group leader directly for any refunds due on your account.

 

CANCELLATION POLICY

Refunds for cancellations will be issued according to the following schedule:

 

If cancellation notice received is:	Cancellation fees equal:
> 120 days prior to departure	Full deposit + TCTI premium (if applicable)
91-120 days prior to departure	Full deposit + TCTI premium (if applicable) + 30% of the trip price.
46-90 days prior to departure	Full deposit + TCTI premium (if applicable) + 50% of the trip price
0-45 days prior to departure	100% of the trip price (No refund or airline credit will be issued.)

 

• Deposits, TCTI premiums, and fees are non-refundable (including late payment fees, late registration fees, fees for returned checks, and name change fees).
• Deposits are transferable to a new, replacement traveler. Additional costs such as name change fees may apply.
• If a traveler cancels after the group has been ticketed, even if it is more than 120 days before departure, the cost of the airline ticket is non-refundable and the airline ticket cannot be used for later travel by the individual.
• In the event a trip is canceled by group leaders or administration for any reason, including a change in destination, Joshua Expeditions' standard cancellation policy will apply.
• Any participant expelled or disciplined by the school is subject to Joshua Expeditions' standard cancellation policy.
• If a participant is unable to obtain the required travel documents, Joshua Expeditions' standard cancellation policy will apply.
• Refunds for all cancellations will be processed according to the refund policy outlined above (see REFUNDS).
• Reminder: If your trip price does not include trip cancellation insurance, we strongly encourage you to consider purchasing it. (Joshua Expeditions can provide you with information from third-party providers.) Cancellations for medical reasons, work reasons, etc., will be subject to the cancellation policy outlined above. Please refer to the insurance section for more information on trip cancellation insurance.

PASSPORTS AND VISAS

• Each traveler is responsible for obtaining the required travel documents. For international travel, this includes obtaining a valid passport and any applicable visas for his or her trip, prior to departure. This is solely the responsibility of the traveler. Please allow at least 3-4 months to obtain a passport under normal conditions.
• If a participant is unable to obtain the required travel documents Joshua Expeditions' standard cancellation policy will apply.
• If you already have a passport, please note, we do require that your passport must be valid for at least six months after your return date.
• Non-U.S. citizens must first contact the embassy or consulate of the destination countries for rules and procedures to obtain the required visas for international travel. Once they've contacted the destination embassy or consulate, they must then contact their own embassy to fulfill the requirements of travel. Visit the U.S. Department of State website at travel.state.gov for information. It is strictly the responsibility of the traveler to obtain the proper passport and travel documents.
• Minor participants traveling internationally require a "Permission Form for Minor Travelers" which must be signed and notarized by each parent and/or guardian-less than 30 days prior to departure.
• Please note that in the very unlikely event of losing a passport while traveling, the traveler will be responsible for all costs associated with obtaining a new one.

INSURANCE

TRAVEL PROTECTION

Disclaimer: Travel protection may not be available in all states and qualification is determined by the third party insurance provider. All rules and coverage are determined by the individual insurance provider and therefore are independent of Joshua Expeditions, Inc.

Travel Protection (optional): In addition to our cancellation policy, we have partnered with Travel Insured International to provide you with the option to purchase a travel protection plan. When you sign up for your trip, you have the option to purchase either a Student Deluxe Travel Protection Plan or a Student Deluxe Travel Protection Plan with optional Cancel for Any Reason (CFAR) benefit. Specific coverage details will be outlined in your plan document after you select your desired level of coverage. If you decline travel protection and you cannot attend the trip due to an emergency, illness, or other unforeseen events, any refund amount will be based on the Joshua Expeditions Cancellation Policy and dates of written cancellation only. No exceptions.

If your group declines to offer a student travel protection plan, you have the option to purchase an individual travel protection plan.  This individual travel protection plan is based on the price of your trip and age. If you would like to purchase an Individual travel protection plan, you may do so by emailing us directly at billing@travelje.org.

If you have questions about purchasing travel protection, you may contact our office directly at 1-888-341-7888 or 972-542-3024.  If you are looking for specific information about your plan’s coverage, please click on the following links:

Travel Insured’s website:  www.travelinsured.com

·         Travel Insured Plan Document

·         Travel Insured Student Deluxe Travel Protection Plan Overview

Other information for your review:

·         Reasons for Student CFAR

·         Janice & Jane Group Trip

·         Travel Insured Opt Out Form

 

WHAT'S INCLUDED IN THE PRICE OF YOUR TRIP

• Round trip airfare, unless otherwise specified on your itinerary
• Quality accommodations (including ministry housing for some mission trips)
• All ground transportation, excluding optional activities
• All group activity fees included in your itinerary
• Full-time Joshua Expeditions guide for the entire duration of the trip
• Local tour guides, per itinerary
• Departure tax for international trips
• JE T-shirt (1 per traveler)
• Access to our secure travel app
• Luggage tag per traveler (excluding land-only trips)
• Breakfast and dinners on all trips and lunches on selected programs, based on destination, arrival and departure times.
• Please note: lunches are not included on Europe trips, ski days, some select programs, or on the first and last days of any program. Check your itinerary for details about the meals included on your specific trip.
  

 

WHAT'S NOT INCLUDED IN THE PRICE OF YOUR TRIP

• Tipping (unless otherwise specified) – Customary gratuities for bus/coach driver(s) and your tour guide(s). We recommend $2.00–5.00 per day, per person to tip your guides and bus drivers.
• Snacks and souvenirs
• Lunches on first and last days of your itinerary
• Lunches on European and New York City trips
• Lunches on ski days
• Special room arrangements
• Additional expenses due to traveler requested deviations from the group’s itinerary
• Fees for optional activities selected by the group leader
• Baggage fees charged by individual airlines
• Surcharges due to fuel cost increases
• Surcharges due to airline fees and tax increases
• Surcharges due to currency exchange rate increases

AIRLINES

•  Joshua Expeditions uses Air France, AirTran, Alitalia, American Airlines, British Airways, Continental, Delta, JetBlue, TACA/LACSA, Lufthansa, Northwest Airlines, Southwest Airlines, Swiss Air, United Airlines, and other national and international airlines. Joshua Expeditions will not be responsible for scheduling changes, overbooking, missed connecting flights, long layovers, or any expenses related to such delays. Group travel requires flexibility, and due to airline policies, groups may be asked to split, change travel dates, or depart from alternate cities. Please note that in the very unlikely event of losing an airline ticket while traveling, the traveler will be responsible for all costs associated with getting a new one.
• Land Only options: Individuals may buy their own airline tickets or use air miles and join the group at the first hotel on the itinerary. (All students must fly with an adult). When obtaining their own airline tickets, individuals are responsible for their own transportation to and from the hotel or airport. To request Land Only pricing, please contact your group leader.
• Deviations: Individuals may request to travel on different dates from the rest of the group, however, such deviations from the group's scheduled departure and return travel dates and times may result in an increased expense that is the responsibility of the individual. To request a deviation, please contact your group leader.
• IMPORTANT NOTICE: Your total trip price does not include the checked baggage fees imposed by selected airlines for Domestic and International destinations.
  

HOTELS

•  To provide the most affordable prices, our standard trip pricing is based upon 4 paying travelers per room, and 2 free chaperones per room unless otherwise stated in your billing packet. Your trip is specifically priced upon a set number of paying and free travelers that determines the total amount of rooms allocated to your trip. Should your group exceed the total amount of rooms priced into your trip, you will incur the extra fees associated with the additional room bookings.
•  If requested, adults may be assigned to private or lower occupancy rooms for an extra fee and is subject to both availability and the decision of your trip leader. Hotel prices vary and the exact cost will be indicated on your online account.
•  It is the responsibility of the school/group to determine rooming assignments for every trip and bear the responsibility for the individuals and actions within each room. It is Joshua Expeditions strong recomendation that no adults be placed in any rooms with students and that no rooms have occupants of opposite genders.

SAFETY

• Safety is paramount at Joshua Expeditions. Our guides are professionals who have been thoroughly trained and possess specialization appropriate for their particular expeditions. They have extensive knowledge of the culture and terrain, and they can provide language assistance.
• Most of our hotels provide the option for night security guards – please contact your Trip Coordinator for pricing and availability.
• In some cases, your group may have the option of changing your destination if a location has become unstable or unsafe since the time the group signed up for the trip. Please contact our corporate office for details. Additional fees may apply.
  

SPECIAL NOTES

• Your trip begins with the takeoff of your flight from the departure airport or departure of the bus from your school (for bus trips). Your trip concludes with the completion of your return flight or arrival of the bus back at your school.
• For the safety of all participants, Joshua Expeditions has strict guidelines on the communication of itinerary details. All participants will receive information regarding the trip itinerary, flight schedule, behavior guidelines, and all other trip-related information from their organization’s group leader. Individual billing travelers will also be able to download this information from the document library on our website. (The document library can only be accessed when you are logged into your account on the Joshua Expeditions website.)
• Each participant and guardian assumes all risks involved with participating in the trip.
• Joshua Expeditions, its employees, affiliates, participant schools, officers or directors cannot be responsible for any injury, loss, damage, accident, delay, or expense resulting from any event beyond its control, including but not limited to acts of God, war, terrorism, strikes, violence, sickness, government restrictions and regulations, or any problems caused by the airlines, bus companies, trains, ships, hotels, and any other companies or individuals providing services to our groups.
• Pricing for all trips is based on the number of travelers within the group. While we strive to maintain the lowest cost for our travelers, sometimes it is necessary to increase the price of the trip if the minimum number of travelers has not been met.
• Pricing is subject to change due to airline availability, unforeseen tax or fuel surcharge increases, as well as changes in group size and group-elected itinerary changes

*End of Joshua Expeditions Policy Document*